Refund policy
Last Updated: April 21, 2026
Thank you for shopping with us. We value your trust and are committed to providing high-quality products and service. Please read this Return & Refund Policy carefully.
⸻
1. Eligibility for Returns
You have 30 days from the date of receipt of your order to request a return or refund.
To be eligible, items must:
* Be new and unused
* Not be on sale
* Be returned in original packaging and condition
Important:
Sale items are non-refundable and non-exchangeable, except in the case of a proven defect or damage upon delivery.
⸻
2. Non-Returnable Items
We do not accept returns for:
* Sale or discounted items (unless defective or damaged)
* Items returned after 30 days
* Used, worn, washed, or altered items
⸻
3. Defective or Damaged Items
If your item arrives damaged or defective, contact us immediately with:
* Your order number
* Clear photos showing the issue
* A short description
If approved, we will offer a replacement or refund at no additional cost.
Note: Size-related issues (too small or too large) are not considered defects.
⸻
4. Return Process
To request a return:
1. Email us at info@wearpeakyblinders.com with your order number and reason
2. Wait for return approval and instructions
3. Send the item to the provided return address
Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.
⸻
5. Refunds
* Returns are inspected upon receipt
* You will be notified if your refund is approved or rejected
* Approved refunds are processed within 5–10 business days
* Refunds are issued to the original payment method
Processing times may vary depending on your bank or payment provider.
⸻
6. Exchanges
We do not offer direct exchanges.
If you want a different item, please return your order (if eligible) and place a new one.
⸻
7. Shipping & Delivery Information
All orders are subject to processing and shipping times as outlined in our Shipping Policy.
* Processing time: 2 to 4 business days
* Shipping time: 8 to 12 business days
Total estimated delivery time: 10 to 16 business days
For full details, please refer to our Shipping Policy.
⸻
8. Contact
If you have any questions, contact us at:
info@wearpeakyblinders.com
Unit 959, 27F Ghost Tower
123 Ghost Street
Central, Hong Kong SAR